Matteo Tonello is managing director at The Conference Board, Inc. This post relates to an issue of The Conference Board’s Director Notes series by Michael Jung, James Naughton, Ahmed Tahoun, and Clare Wang.
While companies devote considerable effort to creating and managing social media presences, little is known about how they use social media to communicate financial information to investors. This report examines the use of social media by S&P 1500 companies to disseminate financial information and the response from investors and traditional media. The findings show that companies use social media to overcome a perceived lack of traditional media attention and that social media usage improves the company’s information environment. There is also evidence that, in contrast with other types of company communications, the beneficial effects of social media on the company’s information environment are offset when the investor-focused social media communications are disseminated by other social media users. The findings are relevant for managers and boards establishing corporate social media disclosure policies, since they suggest that companies may benefit from developing different approaches to disseminating positive versus negative earnings news.